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CntxplainLuv

How do I get a new password when it won't reset?

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you can open the location where pw are saved in your browser... read the help for yours how to do it

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If you are lucky, your web browser remembers it.  In Firefox, for example, go to Tools >>> Options >>> Security >>> Saved Logins >>> Show Passwords . If you ever told Firefox to remember yours, it's there.  Other browsers have similar functions.  If you didn't save it there, you'll have to submit a support case.

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You'll need to wait a few hours...

from:  https://community.secondlife.com/t5/Status-Grid/bg-p/status-blog

Unschedule​d Maintenanc​e

by LindenStatus Linden 36m ago

[Posted 11:50 AM PDT, 30 June 2016] We are currently performing unscheduled maintenance on our password recovery system. Some users may be unable to use the "Forgot Password" links on secondlife.com and in the viewer successfully. Please consider filing a case for assistance until maintenance is complete.  Please watch this blog for updates.

 

EDIT: You should be good to go now...

[RESOLVED] Unschedule​d Maintenanc​e

by LindenStatus Linden yesterday - last edited yesterday

[Resolved 1:07 PM PDT, 30 June 2016] The Unscheduled Maintenance has been resolved at this time.

[Posted 11:50 AM PDT, 30 June 2016] We are currently performing unscheduled maintenance on our password recovery system. Some users may be unable to use the "Forgot Password" links on secondlife.com and in the viewer successfully. Please consider filing a case for assistance until maintenance is complete.  Please watch this blog for updates.

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