current preferences are set to exclude unknown content how do i fix it

[Nalates Urriah]

When you ask a question about the viewer we need to know a bunch about the viewer and computer to answer with more than a generic guess. Start the viewer and before or after login click HELP->About... and copy that information. Paste it into your post using OPTIONS in the upper right of the post.

I don't know of any viewer that offers the option to avoid 'unknown content'. All content in SL is known to the servers. Uploads to SL are virus checked and format verified. So, the possibility of something unknown being is SL is very small. But, most content in SL is unknown to the viewer until it downloads and caches it.

Check you anti-virus program. A quick test is to disable your AV for 10 minutes and try entering the region that causes the error to pop.

There are some third party viewers that block unknown music sources/streams because those come from outside SL. The main Linden viewer does ot have that option. With tird party viewers ask in the viewer's support group in-world.

[Nalates Urriah]

When you ask a question about the viewer we need to know a bunch about the viewer and computer to answer with more than a generic guess. Start the viewer and before or after login click HELP->About... and copy that information. Paste it into your post using OPTIONS in the upper right of the post.

I don't know of any viewer that offers the option to avoid 'unknown content'. All content in SL is known to the servers. Uploads to SL are virus checked and format verified. So, the possibility of something unknown being is SL is very small. But, most content in SL is unknown to the viewer until it downloads and caches it.

Check you anti-virus program. A quick test is to disable your AV for 10 minutes and try entering the region that causes the error to pop.

There are some third party viewers that block unknown music sources/streams because those come from outside SL. The main Linden viewer does ot have that option. With tird party viewers ask in the viewer's support group in-world.

[ChinRey]

I've never heard of that before, but since it seems nobody else has either, I can try a wild guess. Can it have something to do with maturity rating? Maybe you have set your account to filter out A rated or M and A rated content and the system isn't able to determine the rating of that sim?

As I said, it's a wild guess but it's the only explanation I can think of.