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Marketplace Reviews: Bad Reviews hidden


Lizzy Gracemount
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In my shopping on Marketplace, I notice that some reviews are hidden from view. Mostly negative reivews. One item I looked at has three negative reviews but when I went to view them, they weren't there...How are merchants doing this? Removing negative reviews without listing the product again (I know it is against TOS, so that's not the question. :P). I've looked in my store settings for a feature that allows this, but there isn't one. So, my fellow merchants, how are people doing this in their stores? (Note: I'm not asking so I can do it, I'm just curious how it's being done.) thanks.

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Those are reviews from Xstreet, when ppl could just leave a star rating.

It is not just for bad reviews, and merchants are not doing it.

 

ETA When the switch to Marketplace was made, we asked LL not to erase our stars and any reviews, and they didn't.

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Pamela Galli wrote:

Those are reviews from Xstreet, when ppl could just leave a star rating.

It is not just for bad reviews, and merchants are not doing it.

 

ETA When the switch to Marketplace was made, we asked LL not to erase our stars and any reviews, and they didn't.

Thank you for replying. Xstreet was so long ago, I forgot about being able to only leave a star rating. As I said in my OP, I was just curious how it was being done as, in my own store settings, I couldn't find that setting at all. This answers my question. Thank you again.

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  • 3 weeks later...

You're not too far off.

Many of my fair and constructively critical reviews have been removed through sheer intimidation and harrassment of the seller and their various alt accounts.

Some will stop at nothing, even posting private conversations on their internet blogs, using names and such in order to blackmail the take down of a less than 5 star review.

Rather than have drama like that or the back and forth between the reviewer and seller on their store page - which they try to make you look much like a villain and oppressor - its sometimes better just to remove it.

Another seller would simply harass me in game, offering to give back money for the product, instead of fixing the issue that caused the original review.

Another seller harasses all my alt accounts and friends accounts associated wiht the groups we belonged to, rebroadcasting the original reviews and using their Land Admin powers to find shared IPs and such which brought about the accusations to start with.

Another threatened to simply report the reviews (and discussions) as unfair to LL - making a point of threatening that I would lose my own store.

I don't write any reviews any more for the most part, since unless you're willing to give a 5 star - you're just asking for trouble.

This hasn't been the case for ALL my reviews, but certainly the large majority, which has since discouraged me giving any feedback, good and bad on any product.

This is why you only see 1 and 5 star reviews. The 5 stars are for people who absolutely are thrilled with the product, and the 1 stars are by people so mad that they dont care if the seller gets upset.

The 2-4 mid rating reviews you will rarely see, as it is a trigger for the seller to contact you in-game, usually with a lot of ego and anger attached - wondering why you left such a review.. 'Are you stupid? Cant read instructions? Didn't read the details? Won't take money back? Why not contact me first before review? You're a jerk", etc.

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entity0x wrote:

 

Another seller harasses all my alt accounts and friends accounts associated wiht the groups we belonged to, rebroadcasting the original reviews and using their Land Admin powers to find shared IPs and such which brought about the accusations to start with.

 

[...]  The 2-4 mid rating reviews you will rarely see, as it is a trigger for the seller to contact you in-game, usually with a lot of ego and anger attached - wondering why you left such a review.. 'Are you stupid? Cant read instructions? Didn't read the details? Won't take money back? Why not contact me first before review? You're a jerk", etc.

 

You never get tired of riding your various hobby horses here do you?  There are no "Land Admin powers" that would enable someone to find "shared IPs and such". Ridiculous.

Also preposterous is your usual slander of merchants, the vast majority of whom do NOT in fact behave as you describe. I for one have never contacted anyone about a review other than to thank them. If I have anything to say I leave a comment. And that is what most merchants do. 

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entity0x wrote:

You're not too far off.

Many of my fair and constructively critical reviews have been removed through sheer intimidation and harrassment of the seller and their various alt accounts.

Some will stop at nothing, even posting private conversations on their internet blogs, using names and such in order to blackmail the take down of a less than 5 star review.

Rather than have drama like that or the back and forth between the reviewer and seller on their store page - which they try to make you look much like a villain and oppressor - its sometimes better just to remove it.

Another seller would simply harass me in game, offering to give back money for the product, instead of fixing the issue that caused the original review.

Another seller harasses all my alt accounts and friends accounts associated wiht the groups we belonged to, rebroadcasting the original reviews and using their Land Admin powers to find shared IPs and such which brought about the accusations to start with.

Another threatened to simply report the reviews (and discussions) as unfair to LL - making a point of threatening that I would lose my own store.

I don't write any reviews any more for the most part, since unless you're willing to give a 5 star - you're just asking for trouble.

This hasn't been the case for ALL my reviews, but certainly the large majority, which has since discouraged me giving any feedback, good and bad on any product.

This is why you only see 1 and 5 star reviews. The 5 stars are for people who absolutely are thrilled with the product, and the 1 stars are by people so mad that they dont care if the seller gets upset.

The 2-4 mid rating reviews you will rarely see, as it is a trigger for the seller to contact you in-game, usually with a lot of ego and anger attached - wondering why you left such a review.. 'Are you stupid? Cant read instructions? Didn't read the details? Won't take money back? Why not contact me first before review? You're a jerk", etc.

I am quoting this before you start deleting. Do you even bother to read the necroed posts you dig up? "You are not too far off."? What is not too far off? This post had nothing to do with intimidation by sellers, but about reviews left over from Xstreet. 

It is clear from your posting history that you have some kind of ongoing battle with merchants, even though you claim to be one yourself. 

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It is clear from your posting history that you rarely comprehend the words that people type on these forums, which causes you to react in the condescending and hostile manner that you do.

Most posts you make are accusatory, some pathetic attempt at making anyone out of your elitist circle to defend themselves.

Now you want to add the accusation of 'deleting posts' to the queue.. you are a piece of work indeed.

I'm sorry you are upset with my opinions and observations of many merchants and their practices on the Marketplace.

 

If the statements don't apply to you, (or your alternate store accounts), then it shouldn't concern you.

I wouldnt communicate anything that I didn't experience firsthand.

Maybe  you're better off ignoring my posts and account in general, to spare you the evident stress it seems to cause you.

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entity0x wrote:

It is clear from your posting history that you rarely comprehend the words that people type on these forums, which causes you to react in the condescending and hostile manner that you do.

Most posts you make are accusatory, some pathetic attempt at making anyone out of your elitist circle to defend themselves.

Now you want to add the accusation of 'deleting posts' to the queue.. you are a piece of work indeed.

I'm sorry you are upset with my opinions and observations of many merchants and their practices on the Marketplace.

 

If the statements don't apply to you, (or your alternate store accounts), then it shouldn't concern you.

I wouldnt communicate anything that I didn't experience firsthand.

Maybe  you're better off ignoring my posts and account in general, to spare you the evident stress it seems to cause you.

Your claim that I have "alternate store accounts" is false but also pointless -- is there something supposed to be wrong with having multiple stores? 

Your opinions are based 100% on some very limited personal experiences which you baselessly conclude represent the vast majority of all experiences. You had several reviews removed and claim all kinds of nefarious reasons other than that they were the kinds of reviews that typically do get removed. 

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