I cannot play SL because the viewer crashes on my WLAN Laptop under Windows 8

[TuffiAngel]

Hello

 

new account and cant start to use SL

I have a pretty new Laptop with Intel and 4 GB Ramm under Windows 8

I dont know which graphic card --- its shows as Intel HD

Viewer crashes before Login Window opens.

I am connected over fast WLAN

 

pls help

 

 

[Freya Mokusei]

Heh, wrong forum.

Response emptied.

[Rhonda Huntress]

Intel HD graphics chip is not going to give the best looks or performance but it should work.  Make sure your drivers are up to date, then do a clean install of SL.

(the following is shamlessly stolen from Karen Michelle)

Windows 8 and Windows 8.1

    1) Open C:\Users\<PC login name>\AppData\Local and delete the contents of the SecondLife folder.
    2) Open C:\Users\<PC login name>\AppData\Roaming and delete the contents of the SecondLife folder.
    3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
    4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: <PC login name> is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
    1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
    2) Press the Continue button to get permission to obtain permanent permission edit this directory.
    3) From the View drop-down menu option select Options & Change Folder & Search Options
    4) Select the View Tab
    5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
    6) Push the Apply Button then the OK button.

2) Login using that Viewer and wait for a complete Login and Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions

[AssaholicDirector]

What viewer are you using? Are you using SLViewer?

It could be a problem with the computer, but for now let's focus on something more obvious like the viewer.

There are several other viewers that you can use. You can try Firestorm and Singuarlity which are the biggest two Windows based third party viewers. I would start there first. If these two do not work you can try Black Dragon, UKanDo, Kokua, and Catznip. I will warn you though, I have not tried anything other than Firestorm, Singularity, and SLViewer, so you may want to do some research on these viewers to determine which one works best for you.

I hope one of these work for you.