I just paid $2000 bucks for some skins & hair and it did not show up???.....now I am out 2 grand??

[Amethyst Jetaime]

First be sure you didn't get it.  If you bought it from the Marketplace it should be in the Received section or folder in your inventory.  If you bought it in world it will be in your Objects folder or in a folder of it's own.  Look in the Recent section of your inventory.

If you didn't get it and were charged for it (check your transaction history on your web dashboard) then you can request redelivery.

You can contact the merchant and send them a copy of the transaction from your transaction history (if inworld purchase) or the order from your order history on marketplace if you purchased it there and request redelivery.  Note that some merchants have redelivery terminals in their shops that will redeliver the items even faster.  You can also file a support ticket and request redelivery if you bought the item on Marketplace.

If contacting the merchant be polite and be patient. Delivery failure is rarely the merchants fault but due to Marketplace malfunctions, inworld lag or script errors.  Note too that they have RL's too and may not be online every day. 

[Amethyst Jetaime]

First be sure you didn't get it.  If you bought it from the Marketplace it should be in the Received section or folder in your inventory.  If you bought it in world it will be in your Objects folder or in a folder of it's own.  Look in the Recent section of your inventory.

If you didn't get it and were charged for it (check your transaction history on your web dashboard) then you can request redelivery.

You can contact the merchant and send them a copy of the transaction from your transaction history (if inworld purchase) or the order from your order history on marketplace if you purchased it there and request redelivery.  Note that some merchants have redelivery terminals in their shops that will redeliver the items even faster.  You can also file a support ticket and request redelivery if you bought the item on Marketplace.

If contacting the merchant be polite and be patient. Delivery failure is rarely the merchants fault but due to Marketplace malfunctions, inworld lag or script errors.  Note too that they have RL's too and may not be online every day.