Firestorm is unable to run because your video card driver did not install properly

[MarilynAngela]

Thank you all for your replies. Looks like you are right Alwin, mine isn't supported anymore. Thank you for taking the time and helping me out. 

Monti Messmer it is a computer, everything is built into the monitor. Again thank you for the help. :)

 

 

Thank you and yes sorry I found it. It's Intel HD Graphics 2000 

It says on my computer it's up to date. I went to Intel and don't see anything that is new for Windows 10, does that mean I can't play anymore because I have played with Window's 10 before a few month's ago.

 

 

Alwin, I am sorry, I got your reply but I couldn't figure out how to reply? I am confused, I went to Intel to download and have the last running version, am I missing something else because I am not very tech savy here and not sure what to do.

I am unable to load the game anymore. I get a box that says

"Firestorm is unable to run because your video card drivers did not install properly,are out of date or unsupported hardware."

I made sure all my drivers are up to date, reinstalled the application and not sure what else to do. I was able to play a few months ago with no issues.

Here's my info on my PC.

Windows 10 PRO
Manufacturer: ASUSeK COMPUTER INC
Model : ASUS All in one PC Series
Processor: Intel(R) Core i3-2120 CPU @ 3.30Hz 3.30 GHz
Installed memory (RAM) 4.00
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Touch Support with 2 Touch Points

I am not sure what else to try, can you please help me get it running again?
Thank you,
Marilyn

[Syra01]

I'm facing same issue since last two days. I tried to update my graphic card even and its upto date however Firestorm is still given me boxes type images. here is how it looks 

https://gyazo.com/3ab14b74cefc6735fb2396b9711c986a

https://gyazo.com/dc509c57adfc0b132cdb9487966d30c6

https://gyazo.com/25d2cded2044dd367b1a843d64f3fbfa

 

So I have two graphic  options one is intel and other NVIDEA GeForce 940M.  I didnt had any problem before with graphic card, suddenly I have started to face this issue since last two days. steps that I took is - updated my graphic card, re-stalled Firestorm windows 10 64 bit version including resetting to default setting. 

 

 

https://gyazo.com/45d403b8f105c75b6a0678d6d2e69f03 - I got this error then I did this setting

https://gyazo.com/05fdb2e1408680bc168c6838373c5abe  but 

it didnt help. 

 

 

My computer details :

 

Firestorm 5.0.7 (52912) Jun 13 2017 03:57:58 (Firestorm-Releasex64) with OpenSimulator support
Release Notes

You are at 251.6, 116.4, 26.7 in Black Cat located at sim10459.agni.lindenlab.com (216.82.51.165:13008)
SLURL: http://maps.secondlife.com/secondlife/Black Cat/252/116/27
(global coordinates 269,308.0, 258,676.0, 26.7)
Second Life Server 17.12.01.511131
Release Notes

CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (2194.91 MHz)
Memory: 4011 MB
OS Version: Microsoft Windows 10 64-bit (Build 9200)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 940M/PCIe/SSE2

Windows Graphics Driver Version: 20.19.0015.4703
OpenGL Version: 4.6.0 NVIDIA 388.59

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.47.0 OpenSSL/1.0.1i zlib/1.2.8
J2C Decoder Version: KDU v7.9.1
Audio Driver Version: FMOD Ex 4.44.61
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
LibVLC Version: 2.2.4
Voice Server Version: Vivox 4.6.0017.22050

Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x986 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.5
Draw distance: 64 m
Bandwidth: 500 kbit/s
LOD factor: 1.5
Render quality: Low (1/7)
Advanced Lighting Model: No
Texture memory: 1024 MB (1)
VFS (cache) creation time (UTC): 2017-12-20T14:58:46 
Built with MSVC version 1800
Packets Lost: 75/12,304 (0.6%)
December 20 2017 09:26:02 SLT

[Nalates Urriah]

@Syra01 You should be using the Nvidia card. The 940 is old but should work well enough. The Intel HD 5500 is not so good.

Laptops will try to use HD Graphics to save power. So, make sure you select performance when you set up your Nvidia settings for SL.

I don't see anything wrong with the tech info. The Display settings have been... is just the viewer telling you it's graphics settings have been set to the default for the 940. Once the viewer is running you can go into PREFERENCES and change your graphics settings.

The jagged edges on your avatar happens at low resolution and no Anti-Aliasing (AA). AA uses GPU and drops performance. So, it may be off by default on a 940.

[dakhemist]

i can fix it finaly, i have windows 7, go to start on your computer, then control panel, then system and security, then device manager, click the plus symbol for display adapters, right click ATI mobility (thats what mine says) then click properties, then choose driver, then choose roll back driver, wait till its done, screen will go black off and on like 3 times, now play firestorm