switched back to basic need help

[Alwin Alcott]

you can not just remove your payment info to stop being premium. You agreed to automaticly renew it at the moment you subscribed. You think you switched to basic, but you did certainly not by this action and brought some trouble on yourself.

You should have downgraded before it expired. Now your new subscription started and you are in debt with LL.

You can try to contact support if they can be of any help, but i am not sure they will.

If they don't ánd you don't pay, your account will be locked.

 

 

[Alwin Alcott]

you can not just remove your payment info to stop being premium. You agreed to automaticly renew it at the moment you subscribed. You think you switched to basic, but you did certainly not by this action and brought some trouble on yourself.

You should have downgraded before it expired. Now your new subscription started and you are in debt with LL.

You can try to contact support if they can be of any help, but i am not sure they will.

If they don't ánd you don't pay, your account will be locked.

 

 

[Rolig Loon]

Alwin is quite correct. Here is what you should have done >>> https://community.secondlife.com/t5/English-Knowledge-Base/Premium-membership/ta-p/1054477#Section_.7

Now, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7. Explain the situation and hope that there is a way to recover.

Local Toll-Free numbers

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Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
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