Linden purchase fails. Card is showing it has been charged, but no lindens given.

[Amethyst Jetaime]

We are only volunteer residents here no Lindens read this. We have no access to your account records. You should contact billing to resolve this.

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277
The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket

[Amethyst Jetaime]

We are only volunteer residents here no Lindens read this. We have no access to your account records. You should contact billing to resolve this.

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277
The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket

[Arriane Ethaniel]

Thankyou for your reply Amethyst, I have indeed already called the lab and they have lodged a ticket with a technician. Unsure of how long this process normally takes I thought I might see here if anyone has any ideas on what may be the cog in the works so I could change something and get it all working as usual sooner. I may perhaps be overlooking something, or there may be a current known problem I am unaware of.

[KarenMichelle Lane]

Arrine,

There is still an ongoing maintenance going on since the 21st regarding Billing Services -

Scheduled Billing Maintenance

Posted by Status Desk on April 21st, 2016 at 02:53 pm PDT

[Posted 2:50 PM PDT, 21 April 2016] We will be performing scheduled maintenance on our billing system Thursday, April 21, beginning at approximately 5:00 PM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[Arriane Ethaniel]

Ahhh, fair enough. Thankyou Karen, that would potentially explain it, thanks heaps for that info, I'll keep an eye out for when that is marked as resolved. Hopefully that will fix things up.