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Posted

Hello, it's me again.
My previous question here.

So, I read the articles that I have been offered and decided to wait. A few days passed and I again tried to do the binding, but that's bad luck, again the same error, and the money from the account removed. While not for the first attempt, not for a second I did not return the money, and the card is not tied.

3 answers to this question

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Posted

I think it is time for you to call the billing office to ask for help. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

Local Toll-Free numbers

US/Canada: 800-294-1067 FREE
France: 0805-101-490
Germany: 800-724-4552 FREE
Japan: 800-100-3060 FREE
Brazil: 800-878-3076 FREE
Spain: 90-083-9074
UK: 800-086-9081 FREE

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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Posted

In that case, I think you have two choices. You may find a friend who speaks English and have him call the billing office (using Skype), or you may submit a support case, using the category "Account Issue". It will take longer to get a reply if you use a support case, but you will be able to choose your words carefully and explain the situation. (Get a good translator. The one you are using now is a little confusing. It is using words like "binding" and "tied", which do not make any sense here.)

 

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