Email received asking for ID to process credit - is this genuine or a scam?

[DitsyDaisy]

I've received an email asking for ID, apparently my request for credit withdrawal is on hold until I comply with this.  There is nothing to indicate that this is a genuine request on my webpage, even on the manage L$ page.  Someone who claims to 'work for LL' has said that this is correct and LL have to request ID every year from users - I've never been asked for this before.  Has anyone else received such a request for ID?

Cant find an option to reply to the answer below so editing the question instead.

I've uploaded passport, which doesnt have my address on it but now the link has closed without letting me upload a second piece of id - so of course theyre going to say I've not complied and refuse to authorise the credit withdrawal.  What do I do now?

Phoning those numbers below is useless - I used the UK one and got no help at all.  Got told it's a specialist team who requests id and you cant contact them and the advisers on those numbers cant answer any questions about it.  So bascially have to wait until someone decides to email me back - looks like I'm not getting any money any time soon.

Sorry, dont really understand what you mean Alwin.  I have tried the link again - it wont work, it's timed out.  And really not sure why they are asking for id to give me my money back when they are quite happy to take my money to buy lindens to spend inworld.  Would understand if it was a new account, but its not.  And bit of a problem if you dont have photo id.  The telephone helpline is useless.  Still waiting for a reply by email.  

[Rolig Loon]

Yes indeed.  It is a legitimate request, in fact required by the U.S. government.  Read https://community.secondlife.com/t5/Commerce/New-Resource-Tax-amp-Account-Documentation-FAQs/ba-p/2486253  and https://community.secondlife.com/t5/Commerce/Required-Tax-Documentation/ba-p/2336109

[KarenMichelle Lane]

These requests are legit.

Check to make sure that the sent from address is one of the following domains below @*.secondlife.com

no-reply@secondlife.com

service@mail.secondlife.com

no-reply@em.secondlife.com

support@secondlife.com

[Rolig Loon]

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DitsyDaisy wrote:

[ .... ]

Cant find an option to reply to the answer below so editing the question instead.

I've uploaded passport, which doesnt have my address on it but now the link has closed without letting me upload a second piece of id - so of course theyre going to say I've not complied and refuse to authorise the credit withdrawal.  What do I do now?

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You've discovered exactly the right way to respond.  You could have also used the Permaliink option under my post.

At this point, the fastest way to get things straightened out is to talk to a real person in the billing office.  They are quite helpful and friendly.  If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

 

Local Toll-Free numbers

 

US/Canada: 800-294-1067 FREE

France: 0805-101-490

Germany: 800-724-4552 FREE

Japan: 800-100-3060 FREE

Brazil: 800-878-3076 FREE

Spain: 90-083-9074

UK: 800-086-9081 FREE

 

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277

**Note: Support is offered only in English

[Alwin Alcott]

if you miss information from the email or deleted it, the same information you find in your support history.

You alway scan read it back there, and also respond to them by the tickets, email is just a second option.