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You submit a support case by clicking on HELP at the top of this page and then Submit a Support Case.  However, unless you are a Premium member, you do not have access to Live Chat or to the technical categories of support cases.

If you can provide more information than you just wrote here, we can help you solve your problem.  We can probably give you faster help than you would get from a support case too.  So, if you want to provide extra information or need to clarify your question, click on the Options link in the upper right corner of your question and select EDIT. Please do not start a new thread. Doing that makes it hard for us to see what other people have already suggested, and it pushes other residents' questions off the page.  Tell us exactly what the problem is.  What error messages do you get?  How far do you get before you are logged out?  What sort of computer are you using?  How are you connected to the Internet?

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