This is a public, resident-to-resident Answers site. There are no Lindens here, ever. We are all SL residents like you, so we do not have any access to your account or your wife's acount. The only way you can resolve this issue is to contact Linden Lab's billing office directly. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:
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Rolig Loon
Dear Lord --
This is a public, resident-to-resident Answers site. There are no Lindens here, ever. We are all SL residents like you, so we do not have any access to your account or your wife's acount. The only way you can resolve this issue is to contact Linden Lab's billing office directly. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:
US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132
Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English
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