Second Life crashing GPU drivers, Windows

[ReinhardtFox]

Just started playing yesterday. After initial install the game works fine, but after second life updates itself, it only takes a few minutes before it hard crashes my computer and I have force a restart. All of my hardware temps are fine and using less than 50% load.

I'm using;
1023MB NVIDIA GeForce GTX 560 Ti (Gigabyte)
Intel Core i7 960 @ 3.20GHz
12.0GB Triple-Channel DDR3 RAM
Windows 10 Home 64-bit

[Ohjiro Watanabe]

Try a clean install as described here: https://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

[Nalates Urriah]

We need driver versions to know what is going on... or might be going on. Use the viewer's HELP->ABOUT... to get the list needed for SL support. You can add it to your post using OPTION->EDIT in the upper right of your post.

Without more information I'll suggest you check that your video driver is up to date. I run a GTX560 and it works pretty well. But, I can't run for more than 90 minutes before the viewer starts to have problems. But, I am running the HTTP RC version of the viewer (See: Alternate viewers)

 

[ReinhardtFox]

Ive done a clean install, and it works fine until the game updates itself and I launch it again.

I'm using Nvidia Game Ready Drivers 364.72 with Nvidia Geforce Experiance



Ive also noticed the game has a lot of performance issues when running on any settings, if you stand in a populated area, the framerate gets lower and lower over time until it's unplayable at less than 10-5 fps. Also some character models take ages to load.... I'm talking like 15 minutes or more.

[ReinhardtFox]

On that last note it's worth mention my DSL internet connection is 20Megabits down and 1Megabits up (/australia)

[Theresa Tennyson]

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ReinhardtFox wrote:

Ive done a clean install, and it works fine until the game updates itself and I launch it again.

 

I'm using Nvidia Game Ready Drivers 364.72 with Nvidia Geforce Experiance

 

 

 

Ive also noticed the game has a lot of performance issues when running on any settings, if you stand in a populated area, the framerate gets lower and lower over time until it's unplayable at less than 10-5 fps. Also some character models take ages to load.... I'm talking like 15 minutes or more.

---

Do you have Shadowplay enabled? It is known to cause crashes with SL viewers:

https://jira.secondlife.com/browse/BUG-11530

[Whirly Fizzle]

If your whole system is crashing, you need to dig into the windows crash data to find the cause.

BlueScreenView is a nice program which is very easy to use, however it won't give you all the information.

My personal preference is to look at the complete/kernal dump (rather then the minidump) using  WinDBG which is part of the debugging tools for Windows.

If you don't want to attempt that yourself, I can do it for you if you can put the dump files onto Google drive or dropbox or similar.

Do you have a file named MEMORY.DMP file located in C:\Windows\ ? If so, zip that up & upload it to Google drive or similar. If you don't want to put the link here, you can send it in a PM.

 

[ReinhardtFox]

No, my drivers won't even let me enable shadow play at all because you need a 600 series card or higher, i'm using a GTX 560Ti

[ReinhardtFox]

There's no crash log generated by Windows, because what is happening, is the game is crashing my GPU driver kernal. On a rare occasion the game will close and my Nvidia drivers will say "NVIDIA Driver kernal stopped responding and was recovered." But most of the time i'm forced to hit the reset button on my PC, since everything just completaly freezes.

[ReinhardtFox]

The game runs o.k right after an install, it's only after second life viewer updates itself that crashes start happening only minutes after launching.

[Whirly Fizzle]

Can you go to Help -> About Second Life, click the "Copy to clipboard" button & paste your system info into a comment here.

[Whirly Fizzle]

Totally off topic but has anyone else noticed lately that tags will be added to posts that you didn't add a tag for?

It just did it to me again on my last reply here & I can't work out why.

[Prokofy Neva]

There is a long, long history of Nvidia graphics cards not working with Second Life and Linden Lab never sorting this out with this company for all kinds of reasons.

This is why I avoid Nvidia graphics cards when buying new computers to play Second Life.

I once tried discussing this and criticizing this years ago in my very first post to the forums, much like you. It was viciously and crazily denied. My life was never the same again, the harassment I suffered. 

But it's true. Google around with these search terms and you'll see.

BTW, here's the official comment on it from 5 years ago, but don't assume it went away.

https://community.secondlife.com/t5/English-Knowledge-Base/Graphics-cards/ta-p/700073