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That's a very good question, actually. But one that does not have one single answer. I guess it may not be entirely obvious for everybody asking how to close the question once a correct answer has been provided. They may also feel the question haven't really been answered, so they keep it open still.

Why people ask questions to begin with, when the information is already available - in wikis, previous answers, or whatever - is another matter... I guess it is easier to ask and have answers delivered straight to the inbox than to spend time searching and looking around to find the most helpful answer.

- Luc -

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Only a small % of posters ever used to bother to come back and mark their questions as answered, but that % has dropped drastically with the new system.

One reason that I can think of is that it is very unclear to posters how to come back and do anything to their threads. There is a huge % where they post once and get asked for more info and they never reply again, because the whole "comments" thing is weird.

Some cases we know we have given the correct answer and they don`t even post a thankyou, which is also completely out of character.

If we could be sure that at least they get their answer, whether they can work out how to acknowledge it or not, but I am not convinced that some of them even know how to see where their answers are. :(

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Because the OP has to mark their question as answered and one thing I have noticed since this new software is that very...and I mean very small percentage of residents posting questions ever bother to come back and check for an answer. Have the rest of you noticed that? They post a question and then disappear into the SL twilight zone and we never know if they are still having their problem or not.

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I wonder if the number of answered questions still left as unanswered have to do with the fact that, unlike the old forums where you had to look really hard for a way to turn them off, email notifications are deactivated by default in the new community.

People ask a question, find the answer somewhere else, do not get any notifications regarding replys, so they forget they ever asked a question here.

Just a thought.

- Luc -

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Yeah, I think a lot of times they ask a question and never check to see if there is an answer, or figure it out somewhere else, or see their answer and feel that they are done with the forums. I think it would be nice if after a while they could get a little notice saying, "Was your question answered? If so please let us know." Maybe someone can go track them down inworld and politely ask them. :)

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I think that LL/SL needs to make the poster/resident clear that when they post a question they need to come back and click on what was a result that they agree with or helped resolve their issue. In the meantime someone needs to clean them up after say a week or so..... so the pages do not run this high. Often times by the questions not being marked as resolved it leads people to ask them once again and that they were given improper answers on the ones already posted. Personally I thought LL had a person such as the Amanda Linden who i think is the manager checking the answers and marking them off if they were correct answers. Losing control of this part of the forum makes no since to me and it appears this is not being regulated with the same "excitement" of modding post are in the rest of the forum. After all the new residents need answers not thinking that there are 16 pages of incorrect answers when there is not.

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The important thing is that people can easily see how to post more info on their questions & that they get their answers. I agree it would nice if they would mark questions as answered but in the majority of cases they never did that even on the old SLA.

 

If someone else has the same problem and uses search to find old posts, they will find both the ones marked and the ones that aren`t, so they will still get the benefit of all suggestions that are made. It is not always a matter of a right or wrong answer, what works for one person doesn`t always work for another & trying all suggested answers can be more beneficial that just trying what was marked as the right answer for someone else with the same problem.

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