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cant change emailadress


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Subenya Jewell wrote:

i tryed your link but there one has to select the problem but there is no option for my problem. what shall i do?

greetings, subenya

There should be one there for "SL Web Login issues" I can`t recall the exact wording but it is something like that.

 

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i can use which i want, it apears a new window where i have again to select a problemdescription but none is suitable with my problem. i took now eny one and got a message, that i get an answer to my mailadress, but this adress is no more valid, because of this i wanted change it....

very confusing....

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Subenya Jewell wrote:

 
i can use which i want, it apears a new window where i have again to select a problemdescription but none is suitable with my problem. i took now eny one and got a message, that i get an answer to my mailadress, but this adress is no more valid, because of this i wanted change it....

very confusing....

Go to https://support.secondlife.com/create-case/

Choose the category "Second Life Web Login issues"

In the ticket explain that you are getting password errors when you try to change your email address & tell them both your old and your new email address.

After you have submitted the ticket, you will be able to see any replies to it on https://support.secondlife.com/history/ even if you don`t receive the emails, so just keep checking that page. But hopefully LL will send the info to your new address.

 

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Its a good job that it worked that way because that has to be one of the most stupid replies I have seen from support...How can they tell someone with password issues that they have no support & to upgrade....The chances are that you would have had the same problem trying to upgrade your account...That is just ridiculous LOL :D

 

Anyhow I am glad you are fixed :)

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