my friend gets this message when she tries to log in. She cannot get a response from LL.

[Jaci Lurra]

Typically this means that the account has been banned or deactivated and can't be accessed again until they talk to her (if at all). If this is a premium account, she can just call the support number. If not, she may have to wait for email support to reply. 

[Jaci Lurra]

Typically this means that the account has been banned or deactivated and can't be accessed again until they talk to her (if at all). If this is a premium account, she can just call the support number. If not, she may have to wait for email support to reply. 

[LishaJoya Haven]

She need to log into the secondlife site--HERSELF and not you to contact linden labs about what is going on with her account

 

they will ask her some questions....to verify her account--questions only she will know-- if her account was compromised they can help her get her account back/restored

 

Possibility her account was compromosed and its more to protect her in the end

 

She needs to contact LL suport https://support.secondlife.com/?lang=en 

i hope this works out

[Lindal Kidd]

If she cannot log in to address the issue, one possibility would be for her to create a new account, and then file a support case.  Tell her to be sure to reference the account user name and the case number when she does so.

NOTE:  If Linden Lab determines that she is at fault for the questionable activities, they will not reinstate her.