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Old account suspended/frozen.


Lahemic
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It seems like my attempts at finding an easy solution to this problem have become a challenge that can't be conqured. I apologize if this is the wrong forum to post this in. I have not used the SL forums before on my old account or new account. However, I suppose that an explanation is in order, but forgive me if I make it a tl;dr situation, it's the writer in me:

 

My brother down in Virginia pays for my MMO memberships. He understands that my living situation/location is very restrictive on activities, so he offers to pay for one MMO membership, but not multiple memberships (For example, if i pay World of Warcraft and feel like switching over to Eve Online, I have to cancel my WoW account so that I can play Eve Online). Recently, I have run into an unfortunate issue with my old second life account.

I decided that I should take a break from Second Life about a few months or so ago. I cancelled my premium membership, and decided to switch over to another game for a while. When I came back to try and reactivate my account, I apparently owe $19.00 or I can't log in, alert my friends, or even access the lindens I had built up. I have more account restrictions than a non-premium account, and I have absolutely no idea how I generated this debt after cancelling my monthly membership.

being able to pay off the 19 dollars is not possible. From my position, I am unable to obtain revenue due to the opportunities at my current residential location (Very Remote) and asking my brother to pay this off goes without saying due to the fact that to pay it off costs MORE than a montly membership for either of the two games I mentioned earlier.

The disturbing thing is that my SL store is still up generating sales, and I can't even turn in the lindens for money to pay off the debt. I have enough lindenburgs to get a start on paying off the debt, but can't use them for anything.

In short, I have 19 dollars in debt I can't pay off and have no idea how I got it. Should I just let my old account die off?

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Lahemic.

Similar issues have been presented in this forum before and the solution remains the same. YOU have to come up with a means of paying this $19.00 debt with real dollars if you ever want your account released. You need to follow the instructions emailed to you when you last chatted to the Linden Lab Financial Department.

Look at this as an investment. $19.00 USD invested to gain access to the untold number of $Lindens awaiting you inside.

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KarenMichelle is right.  Why not ask your brother to pay the amount you owe so you can free up your account?  You can then sell some $L and pay him back.

The next question is, why do you owe the money?  You can be charged for a couple of things.

  • Premium membership dues.  If you failed to abandon or sell all your mainland holdings, you did NOT downgrade your account to Basic as you thought.  Also, as long as you do owe money, you can't downgrade to Basic.
  • Land tier fees.  If you own more than 512 square meters of Mainland, you'll be charged a monthly fee for it.

What is your payment method?  I'm guessing it's your brother's credit card.  If the card expired, or is a prepaid or debit card, LL was unable to charge it and therefore you owe them money.  I suggest you pay it as soon as possible.  When LL gets tired of waiting for payment, they will permanently delete your account and you will lose everything.

A suggestion to take up with your brother:  A Premium membership is cheaper if you pay for a longer period.  A quarterly membership costs $27.50, and an annual membership is $72.  You can't downgrade partway through the period and get a refund, but if you plan to stay in SL, an annual membership is much less expensive than paying month to month.

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