Avatar and assets wont download

[Serge Beaumont]

Fresh install of Secondlife,

login ok warning pops up downloading avatar (just a cloud at this point)

then second pop up saying nothing in the inventory!

now what is one supposed to do?

As to poor Internet That is DEFINATLY not the problem As our network has both DSL on fibre AND cable on a Peplink router

so we have a VERY FAST connection bioth up and down. this is just with this avatar only my partner has NO problems.

(network used for 5 net radio stations) and NO wireless connections all 1gig wired!

[Nalates Urriah]

Your problem is a bit extreme. The usual case is inventory failing to download prevents your avatar from being rendered, called bake fail. The cause is almost always a poor connection to the SL servers. Remember. A good connection to the Internet is not the same thing as a good connection to the SL servers.

To determine if you have an SL connection problem see: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Your inventory is kept in the SL servers. That means everything about your inventory is in their servers. 

When you login the viewer requests a list of the items in your inventory. It uses information in that list to request items from the asset servers. That information is missing so your viewer can't tell the system what items make up your avatar, thus the bake fail.

To make loading inventory as easy as possible, login into Furball or another deserted and empty region. Open inventory and search for items using the Inventory Search field. Stay in the region until your inventory downloads are you are sure it won't.

If you have a large inventory, 75,000+ items, there are other possible problems. But, we need way more information before we start sending you down those paths. Click HELP->About... in the viewer and copy paste that information with your question.

I'll repeat, inventory problems are almost exclusively connection problems. Start there. If the tests show you have a good connection to SL servers and the basic inventory recovery trick fails, file a support ticket. If you have a premium acount, call support.

[Rolig Loon]

One is supposed to take steps to improve one's Internet connection. When you log in, your appearance files, inventory, group and friends lists, and a variety of other bits of information need to be downloaded to refresh files on your own computer.  If the transfer takes too long, the processes will time out before they are complete.  That could happen if you have higher than normal packet loss or if there is a slow step somewhere in the pipeline between you and the servers.  That's most likely to happen at your own location.

If you have been using a wifi connection, don't. Many SL residents have no trouble with wifi, buyt it is neither supported nor recommended by Linden Lab.  Neither are satellite connections.  Use a direct cable connection if you can.  Reboot both your router and your modem to clear their RAM and get a firmer grasp on an IP address. Check with your ISP or consider more advanced steps if those don't work >>> http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

[Nalates Urriah]

Do you understand a GOOD, FAST Internet connection does NOT mean you have a GOOD, FAST connection to the SL Servers?

Test the connection to the SL servers. 

On a Mac DNS problems related to the SL Servers are often a problem and produce this type of problem. Everything else on the Internet works well, but not SL because of a Mac DNS issue. That is addressed in my blog article.

We are both telling you from years of experience that this problem is almost always a connection issue. It may not be at your end. It may be in the route to the SL servers (an ISP along the route) or within the SL network or the particular region server. The tests are to figure out where the problem is. Since you are not giving us feedback on how you tested the SL connection, what the trace routes are showing, and the SL server performance, we know you are most likely skipping the tests and making assumptions. You'll likely run in circles and be frustrated. 

That your partner is OK and you aren't suggests a timing problem, their connection is good at their login and yours isn't. Milliseconds make a difference. If I assume this is a consistent and persistent problem, that suggests the server on the SL side. Are you both logging into the same region?

[Rolig Loon]

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Serge Beaumont wrote:

 

[ .... ]

As to poor Internet That is DEFINATLY not the problem As our network has both DSL on fibre AND cable on a Peplink router

so we have a VERY FAST connection bioth up and down. this is just with this avatar only my partner has NO problems.

(network used for 5 net radio stations) and NO wireless connections all 1gig wired!

---

Bandwidth is rarely an issue.  SL really doesn't use much bandwidth, so yours is more than sufficient. As Nalates and I have both said, the problem is not the speed of your connection but its reliability. Packet loss or irregular ping times anywhere along the route between your machine and Linden Lab's servers can result in data loss or in poor synchronocity. Unlike on-line games you may be familiar with, Second Life streams data back and forth with your viewer continuously, so irregularities can be fatal. The problem is typically on the user's end, which is why I suggested starting with a check of your own equipment and then moving upstream to your ISP and beyond.