I am currently unable to buy lindens, as of last night; is there some way to address this, please?

[LunaelindaBranwen]

Since last night, I have been unable to purchase Lindens, and need to remedy this a.s.a.p. please.

Thank you,

 

[KarenMichelle Lane]

...and the messages you are receiving are? from where? [in-world Viewer Purchase?] [Dashboard Purchase?]

We live for details so we can serve you better....

 

 

[Rolig Loon]

The most common reasons for billing/purchase failure are listed here >>> https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.7 .  Note also that a common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with Linden Lab's system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards. Even if you have been able to use these cards in the past, they may likely not work today.

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Bobbie Faulds]

How old is your avi? Look on your dashboard. There are set limits that go up the longer your avi is around. Look under Linden Exchange, manage, Lidex billing and exchange limits. That will tell you how much you can buy in a 24 hour period.

[Rolig Loon]

You've been in SL for quite a while (since 2011), but if you just started buying L$ this week, your account hasn't been activated for most of your SL life.  If Bobbie is right, then what counts isn't how long you have been in SL but how long it's been since you bought L$ for the first time.

[Bobbie Faulds]

Exactly. It doesn't matter how long you've been in SL. The clock starts when you make your first purchase.