double charged

[Madelaine McMasters]

Hi Rusty,

If you believe there was an error in the Marketplace system, file a support case here...

https://support.secondlife.com/create-case/

Select "Marketplace" from the first drop-down and "General Marketplace Issues" from the second.

Copy/paste the order number from your marketplace order history (available via "My Marketplace" at the top of the marketplace window, select "My Account" from that dropdown) into the issue description box, along with an explanation.

If you actually received two items corresponding to the double charge, you may have inadvertently added the item to your cart twice. In that case, your only recourse would be to send the merchant a polite IM or notecard explaining your error. They may refund you half the purchase.

Good luck!

[Madelaine McMasters]

Hi Rusty,

If you believe there was an error in the Marketplace system, file a support case here...

https://support.secondlife.com/create-case/

Select "Marketplace" from the first drop-down and "General Marketplace Issues" from the second.

Copy/paste the order number from your marketplace order history (available via "My Marketplace" at the top of the marketplace window, select "My Account" from that dropdown) into the issue description box, along with an explanation.

If you actually received two items corresponding to the double charge, you may have inadvertently added the item to your cart twice. In that case, your only recourse would be to send the merchant a polite IM or notecard explaining your error. They may refund you half the purchase.

Good luck!

[Rolig Loon]

You'll have to contact the merchant and work it out.  First, open the Transaction History on your dashboard at secondlife.com >>> Account and copy all of the information about the transaction(s) into a politely-worded notecard.  Send the notecard to the merchant and hope for the best.  The merchant is not obligated to do anything, but many will.

[Xiolin Furlough]

Contact the seller of the item and explain the situation to them, stating that you were double charged for the item and that you only meant to buy it one time. Most sellers will understand the situation and be willing to issue a refund ofr the item.