LL asked to send a copy of my ID via NetVerify

[EvanRebell]

Yesterday I recieved an email from LL wanting my ID and a copy of my phone bill, I immediately replyied the ticket sending all my documents, The question is: How long they take to verify my documents? because my cash outs are on hold.

[Alwin Alcott]

it's normal the transfer is on hold when they asked for those documents.

When everything is found right it won't be delayed a lot and be in the normal process soon.

[EvanRebell]

Thank you Alwin, I only would like to know how long does it usualy takes, I mean to LL verify my documents, I sent all they asked, and No replyies My ticket till now.

[KarenMichelle Lane]

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EvanRebell wrote:

Thank you Alwin, I only would like to know how long does it usually takes, I mean to LL verify my documents, I sent all they asked, and No replies My ticket till now.

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Usually a business day or two in my experience. If this was a Process Credit then the clock begins when your identification is accepted and that is a 5 - 8 business day process.. You'll see the pending transaction complete before you get any email from LL.

[Alwin Alcott]

as you also hear from KarenMichelle, there's no exact time to put on this.

Because of some delays it took me 5 days to get everything verified and 5-8 days started counting yesterday, so i also wait

So as soon you get the message the support case for verification is closed you can start expecting your money in around a week..

[Radium Soup]

What did you do to trigger this request?

[EvanRebell]

I think its because I am Cashing out now,This is the email I recieved:

 

Please complete the following and leave a comment on the case so we know you are ready to proceed:

Based on your Second Life activity, Linden Lab is required by applicable law to maintain your identification information.   You must submit a photo ID and supporting documents within thirty (30) days of today.  Currently, all of your pending process-credit requests will remain on hold.  Once your documents have been verified, your credit requests will be released for processing (up to 5 business days).  Failure to submit the required documentation within the thirty (30) days will result in a hold placed on your account.

1.  Submit a copy of the front and back of your government-issued photo ID with address via NetVerify:

·
· Please be aware that multiple attempts to upload your photo ID may cause the link to no longer function as designed.
· If you cannot use NetVerify, please attach a copy of your photo ID to this support case.

Acceptable forms of photo ID include: A) Driver license, B) Passport, or C) any other form of government-issued photo ID.

· The ID must not be expired and must be valid for the next sixty (60) days.
· The copy must be clear, in color, and undamaged.

2. If your residential address does not appear on your photo ID, please provide us with a copy of your current utility or telephone bill displaying your name and address.

We appreciate your cooperation.

Kind Regards,
Compliance Department

[EvanRebell]

Thank you so much for your Help Alwin and Karen, I will be waiting.

[Alwin Alcott]

i also had  the request for information for my pay out this week, after it  was completed a  day ago, the pay out came this night while i was sleeping (europe)

so it's quickly released after completing the  questions in the supportcase .

Took one day and even with the added verfication it was still within the 5-8 business days.

(comleting the supportcase is done by LL, don't close it yourself! )

 

[ChameleonBlue]

I am trying to understand this setup. Correct me if I am wrong. If my ID has my address on it then I do not need to submit a phone or utility bill? I ask because if my ID is not good enough I am kinda screwed if I ever want to cash out as all my utility/phone bills are in the husbands name. This will be rather important to me as I am looking hard at doing some content creation and hope to make a little L$ to sell.

[EvanRebell]

Thank you Alwin for your help,I got the email this morning saying that is everything ok and that my process credit will be processed shortly,Im waiting. Hugs.