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Login status bar stuck on "updating friends list" then error message. "Login failed"


Tenn Buchanan
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I am able to log in with other accounts but not with this one . The log in is stuck at "updating friends list". I deleted all friends from SL.com page. Did not work

Error message says:
"Login failed. Despite our best efforts, something unexpected has gone wrong.
Please check status.secondlifegrid.net to see if there is known problem with service.
If you continue to experience problems, please check your network and firewall setup."

Again, I am able to log in with other accounts but not with Tenn Buchanan.

Your help please.
Thank you

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3 answers to this question

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1. This is a user to user forum, the Lindens do not answer here.

2. A lot of people are reporting this error. It only affects certain acounts.

3. All you can do is to file a support case here...
https://support.secondlife.com/create-case/

Select "Account Issue" from the first drop-down and "Second Life Viewer Login Issues" from the second. Fill in the required information and copy/paste the following text...

Login failed. Updating friends list. Note: many others are having this same problem.

...into the "What is the error message" box.

Then click "Submit" and hope for the best!

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Take a look at https://jira.secondlife.com/browse/BUG-11032?  If you have relevant information to add -- sections from your own error log, for example -- you may want to add them as a comment to that JIRA.  Otherwise, submit a support case and wait.  Linden Lab is going to have to sort this one out for you and a lot of other people.

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