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Login status bar stuck on "updating friends list" then error message. "Login failed"


Tenn Buchanan
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1. This is a user to user forum, the Lindens do not answer here.

2. A lot of people are reporting this error. It only affects certain acounts.

3. All you can do is to file a support case here...
https://support.secondlife.com/create-case/

Select "Account Issue" from the first drop-down and "Second Life Viewer Login Issues" from the second. Fill in the required information and copy/paste the following text...

Login failed. Updating friends list. Note: many others are having this same problem.

...into the "What is the error message" box.

Then click "Submit" and hope for the best!

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Take a look at https://jira.secondlife.com/browse/BUG-11032?  If you have relevant information to add -- sections from your own error log, for example -- you may want to add them as a comment to that JIRA.  Otherwise, submit a support case and wait.  Linden Lab is going to have to sort this one out for you and a lot of other people.

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