Cannot log in - updating friends list

[Drayyenn]

Every time I try to log in (on any viewer, I've tried base, firestorm, and lumiya) it fails to login and stops at updating friends lists.

The most common response is to delete your viewers, and reset the cache. I did a clean install of all my viewers and it still doesn't work.

I'm not hacked either, as I can still log into the SL website (obviously). 

What do I do? I'm scared. 

EDIT: I got a friend to log in through my computer on teamviewer. He could log into his both his main and his alt on firestorm (we never tried with the default). So it has to be an issue with my account. However, I'm not hacked, I had friends go online to see if I was online which I'm not, and I'm not banned as my account status is active and I haven't received any emails about any bans. I don't know why my account would be inacessible if I was not hacked or banned. I also changed my password and checked to make sure I was on the same email, just in case, so I know my username, password, and email are all correct.

[Alwin Alcott]

clearly you didn't look at all at any forumpost older than yours, because there are dozens with this problem.

 

We can do nothing about it, you will have to sit the ride till one or other company solves it.

In the meanwhile file a support ticket and hop LL will find the cause.

[Whirly Fizzle]

There are a lot of people having this new "Updating friends list..." login failure, which seemed to start last Tuesday.

Noone seems to know what's causing the problem yet. It's account specific and affected accounts cannot login on any viewer.

Whatever is wrong it appears to be something wrong with those accounts at the back end to do with a transform being run on those accounts which is failing with a parsing error.

Affected accounts cannot be logged in on any system.

All the JIRA issues & forum reports about this problem have been linked to https://jira.secondlife.com/browse/BUG-11032

From the feedback people have given from their support tickets, support don't seem to realise there is a problem yet.