My friend having problems getting her account back

[Sarah36 Islay]

My friend has been in SL for 5 years now and eleven days her account was scammed. LL blocked her account and a few days ago LL told her to check her emails. Since then she has telephoned them and put in a support ticket  but still no luck.

LL  told her that her account was ok now but still no message from LL for them to reactivate her account. She is worried because she pays for a whole sim and runs a club.

[Madelaine McMasters]

Hi Sarah,

Unfortunately, as residents like you, there's nothing we can do. Have your friend call LL again. If they answered once, they should answer again. Make sure LL has the correct e-mail address. If the account was hacked, it could have been changed. I don't think LL wants to lose the revenue for an entire sim, so they'll respond.