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i am trying to find some more land - im getting and error- can't authenticate


LishaJoya Haven
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i have over 10K in lindens and i have payment on file- AND.....i went to go buy land its says it canot authenicate me---

 

Im not mad im confused....

 

it says i needed to go to this link for support http://secondlife.com/support/ so i did and did not find anyt answers

 

so i went to see the grid status http://status.secondlifegrid.net/ to see if there was any issues with billing...land...MP...etc and i found nothing

 

Any suggestions?

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I imagine that you have checked to be sure that your payment information is up to date, maybe even deleted it and re-rentered the information just to be sure.  I also assume that you are not trying to buy land on the Mainland unless you are a Premium member.  You can buy land in private estates if you are a Basic member.  If you've double checked those things and still have problems, give the Linden L:ab billing office a call to see if there's something odd about your account.   It's a free call, and they are nice people.  If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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