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Every time i try to log in i get an Error


Shondalynn
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Question

I did a clean install on my laptop in order to dowload the update for firestorm then 

i did the update. Now everytime i try to log in to secondlife it says this.....

 

Error 

Firestorm is unable to run because your video card drivers did not install properly, 

are out of date, or are for unsupported hardware. Please make sure you have the

latest video card drivers and even if you do have the latest, try reinstalling them. 

 

PLEASE HELP!!

my operating system is

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SHONDA-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion g6 Notebook PC
System Type x64-based PC
System SKU A6Y36UA#ABA
Processor Intel(R) Pentium(R) CPU B940 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.37, 1/16/2013
SMBIOS Version 2.7
Embedded Controller Version 21.31
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name Shonda-HP\Shonda
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.95 GB
Available Physical Memory 2.30 GB
Total Virtual Memory 7.95 GB
Available Virtual Memory 6.36 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

I have intel(r) hd graphics card and according to everything it is the most recent updated version 

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thanks for adding that, but i don't see your graphics...or i overread it...you upgraded but didn't check your graphics on the manufactors website? the W10 will not be the latest.

on the web i see several different g6 types, but some show amd graphics did you go to their website to update?

or if you have nvidea go to theirs

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Many of the HP Pavilion laptops come with the Intel HD graphics 3000 subsystem. This is a pretty low performer 3D graphics-wise but it should still work on windows 10. 

http://www.videocardbenchmark.net/gpu.php?gpu=Intel+HD+3000

Your particular PC Windows 10 installation should have installed the most current Intel HD graphics 3000 driver so as a last resort go to this site and manually install the latest windows 10 certified driver and check again:

https://downloadcenter.intel.com/product/81500/Intel-HD-Graphics-3000-for-2nd-Generation-Intel-Core-Processors

Oh my bad news. It seems that this technology is not certified for Windows 10.

If you just upgraded to Windows 10 you should perform a rollback to Windows 8.1 or Windows 7 whichever original OS you have before the Windows 10 upgrade.

 

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