im trying to dl the sl software but it dont want to open need help plz

[joey3666]

i keep trying to install the SL software but wen i click on "open" it keeps telling me that it only supports "vista" and then closes. yet thats what im running. i dont get it? can someone plz help thanks

[Rolig Loon]

Download and installation should be a fast, seamless process, so either your downloaded copy was damaged somehow or you downloaded the wrong version for your system or your computer does not meet the minimum requirements for running a SL viewer.

So... first, check the minimum system requirements to be sure your computer can handle SL.

Then, if your computer is OK, do a CLEAN resinstall of the viewer, following these instructions >>> https://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231 .  That procedure will guarantee that you have removed all traces of the previous download, including all hidden files that might have been damaged.  When you do the reinstall, double check on the Downloads page to be sure that you are selecting the right version for your machine (PC, Mac, or Linux).

Before you launch the viewer for the first time, I suggest reading the Second Life Quick Start Guide so you have a preview of what you are about to do.  Then find the icon for your new view on your desktop and click to launch it, the same way you would launch any other program.