Can't download new version(2.6) due to recurring error for "illpluggin"...? Not sure what to do.

[Fadamamafifi Fragilis]

Have tried several times to download new version and keep getting an error that forces me to cancel.

Any ideas?

[Peewee Musytari]

Did you try a clean reinstall?

Delete all traces of SL from your computer (save your chat logs to somewhere else if you keep those) and then restart your computer and try again to do the download.

[Cinnamon Lohner]

Not sure exactly what you are experiencing but one suggestion that usually helps is to make sure you download the installer to your hard drive and then run it.  Don't try to run the installation from the website.  This is very true with Internet Exploder.  It will give you the options to Run, Save or Cancel.   Choose Save.  Then launch the installer on your computer.  See if that makes a difference.

--Cinn

[Honey Puddles]

Sometimes, certain dll files get marked as "in use" by the sl program and don't get properly released when an attempt to update is made during application startup. Since the Operating system sees the files as "in use", it won't allow the updater to overwrite those files. The easiest fix for a botched install like this, is as follows.

 

1. Exit the Second Life Application.
2. Reboot your computer. (this releases the dlls).
3. DO NOT launch the Second Life application.
4. Uninstall the Second Life application.
5. Download a fresh copy from http://get.secondlife.com
6. Install as normal.