Problems with Belleza Skin and their link for answers and help.

[Josie Claven]

Hi.  My SL name is Josie Claven and I have purchased an entire Elle Tan Skin package and one line of Elle Dark Tan Skin from Belleza.  Although there is a notecard included with each purchase that tells you to go to http://www.bellezaskin.com/faq-2 for questions and/or problems/issues, when I go to this link it does say Belleza.com at the top, however, the language is not in English and it does not appear to be the right place to express concerns.  With all of the skins included in each package and/or line, I have the following problems:

Each skin is numbered and includes 3 styles you can wear, i.e.. Skin #15 Dark Tan, Skin #15 Dark Tan HB (cleavage), and Skin #15 Dark Tan Skin HB (cleavage).....I am not quite sure what the difference is between the two HB cleavage versions.  At any rate, on every numbered skin, all the non-cleavage indicated ones and one of the HB cleavage ones always puts a dark or black scalp on my avatar.  Thus, I am left with only one of the HB cleavage versions that provides no scalp at all.  The dark/black scalps that appear on my avatar's head not only have short sideburns that come down the front of the ears, but it doesn't matter what color of hair that I try to wear, the Belleza skin's scalp never changes to the color of the scalp that comes with any hair.  This is a major concern of mine because I do not like to wear the "HB (cleavage") skins at all and also because I have a major inventory of fine "Hair" from great, well established places in SL that I cannot wear due to color and/or style without the dark scalp from the skin showing.  Basically, I am stuck because I do not know who to contact as Belleza's link does not suffice and I really need some answers hear.  I have never heard of this happening before.  Can someone please help me out there?????  If you combine the skin purchases from Belleza along with the multitude of  "Hair" that I own, well, it becomes very significant.  I would appreciate any help that I can get. 

Thank you very much for your help with this matter,

Josie Claven

lfbulldozer@yahoo.com    

[Dante Tucker]

Right click on the skin in inventory and view it's properties. Contact the person listed as creator via IM. If that does not work, make a notecard with your questions and send it to them, many people prefer this over IM.

[WeeWillian Wylie]

Not sure what you got but here is the link for the faq page in English http://www.bellezaskins.com/faq-2/ .also lists who to notify in world...I can't help but wonder if you tried a demo on because I see they have a wide variety of choices for each skin. Skin is certainly something you should always demo first...

[PeterCanessa Oh]

As yon WeeWillie said, it's important to always try demos of skins before buying.  Many include 'painted' hair, which can be difficult or impossible to hide, depending on the prim hair you choose to wear.  That can be good if you want a shaved-head look but I've been caught-out by it before and would only ever buy completely-bald now.

However, the real reason I'm posting is to remind you that this is a resident-to-resident site and open to the whole world via google.  Not a good idea to include your email address!  You might want to edit that out, but it's probably too late now :-(

You should also note that, were this a platform for communicating with Linden Lab, they would not get involved in what is an inter-resident issue.

[Rolig Loon]

Hmmm.. I had no trouble getting to http://www.bellezaskins.com/faq-2/ myself just now.  Everything is there.  May have just been an Internet glitch.

[Rolig Loon]

The one to IM or send a notecard is not the creator.  Her profile sends you to her Brand Manager, Felicity Blumenthal, if you have questions that the FAQ doesn't answer.

[Sandra Jarvis]

The answer to this is pretty simple. Each skin comes in 4 variants: dark tan, dark tan (cleavage), dark tan HB and dark tan HB (cleavage).

HB means hairbase, so those skins do have a hairbase on the scalp and the skin you mentioned has a dark one, just like the eyebrows.

If you don't want to wear it that way you should wear either the dark tan or dar tan (cleavage)

Hope this helps

 

[PeterCanessa Oh]

Well done Sandra, sounds like the perfect answer - have some kudos :-)

PS: @ Others, the link in the OP does not have an 's' on skin, that's probably the link problem

[Peewee Musytari]

 

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Josie Claven wrote:

 

Each skin is numbered and includes 3 styles you can wear, i.e..

Skin #15 Dark Tan, Skin #15 Dark Tan HB (cleavage), and Skin #15 Dark Tan Skin HB (cleavage)

.....I am not quite sure what the difference is between the two HB cleavage versions.  At any rate, on every numbered skin, all the non-cleavage indicated ones and one of the HB cleavage ones always puts a dark or black scalp on my avatar.

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It looks like the wrong combination has been put into the pack...You have 2 the same instead of one for: Skin #15 Dark Tan (cleavage) and Skin #15 Dark Tan(HB)