Bought something from secondlife marketplace used items...

[Rolig Loon]

It sounds like whoever sold it has packaged it improperly.  Contact the seller and ask politely for a replacement or your money back.  Don't expect miracles.  Used items may be flawed or missing parts.

[Rolig Loon]

It sounds like whoever sold it has packaged it improperly.  Contact the seller and ask politely for a replacement or your money back.  Don't expect miracles.  Used items may be flawed or missing parts.

[Lindal Kidd]

Empty folder:  The seller either doesn't know how to package her item, or they deliberately are selling an empty folder.  If you suspect the latter, Abuse Report them for fraud...but try to communicate with them first.  It may be a misunderstanding or error.

Used items:  You're always taking a risk buying "used" items in Second Life.  They could be things you could get for free.

Returning items:  MOST SL merchants don't accept returns and don't give refunds.  This is because most items are No Transfer...so you cannot return them anyway, and the merchant has no way to know that you deleted the unsatisfactory item as you promised you would.  Merchants are tired of having their customers trying to get "something for nothing".  However, people who sell No Copy/Transfer items sometimes WILL accept returns and give refunds.  In any case, it can't hurt to try...just remember to be polite, and remember that no merchant is REQUIRED to give you a refund for anything.

I encourage you to concentrate on the stuff you can get for free.  Search for freebie stores, look for freebies on the Marketplace, join the Fabulously Free in SL group, subscribe to blogs like "SL for Nowt".  Try not to spend any money for the first week or month here.  By that time, you'll know what and who and where to find the good stuff and can start to spend your money wisely.

[Bobbie Faulds]

It may have been a gacha item and just not packaged correctly. To return an item, open an IM session with the person. Then just drag and drop the folder into the IM window and off it will go to the person.