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Green dot visa card used to work, but now it doesn't, wasted money that I can't get back. Help?


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I'm not sure what you mean by "bypass", but Linden Lab has rarely accepted prepaid or gift cards.  Occasionally some people could find one that works, but it was likely to stop working too.  Linden Lab expects you to use one of these approved cards:

 

  • Visa
  • American Express
  • MasterCard
  • Delta Online (non-U.S. Residents only)
  • JCB
  • Diners Club
  • Discover (U.S. Residents only)
  • Visa Electron (non-U.S. Residents only)

 

or a PayPal or Skrill account. 

Also, Linden Lab has recently changed some processes in its accounting area and have asked all residents to re-enter their credit card information.  You should have received an e-mail note, or you may have seen  the notice in the SL blog >>> https://community.secondlife.com/t5/Featured-News/Update-Your-Second-Life-Payment-Info-Today/ba-p/2966060 .  If you have not updated your information since July 7, do it now.

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I'm not sure what you mean by "bypass", but Linden Lab has rarely accepted prepaid or gift cards.  Occasionally some people could find one that works, but it was likely to stop working too.  Linden Lab expects you to use one of these approved cards:

 

  • Visa
  • American Express
  • MasterCard
  • Delta Online (non-U.S. Residents only)
  • JCB
  • Diners Club
  • Discover (U.S. Residents only)
  • Visa Electron (non-U.S. Residents only)

 

or a PayPal or Skrill account. 

Also, Linden Lab has recently changed some processes in its accounting area and have asked all residents to re-enter their credit card information.  You should have received an e-mail note, or you may have seen  the notice in the SL blog >>> https://community.secondlife.com/t5/Featured-News/Update-Your-Second-Life-Payment-Info-Today/ba-p/2966060 .  If you have not updated your information since July 7, do it now.

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LL recently changed payment processors and asked that everyone re-enter their credit card information.  Here is the blog post about it:

https://community.secondlife.com/t5/Featured-News/Update-Your-Second-Life-Payment-Info-Today/ba-p/2966060

You can try that.  If it still doesn't work, LL generally does not accept most prepaid cards.  It is possible that the new company doesn't accept your prepaid card whereas the old company did.

Unfortunately there isn't much you can do if they no longer accept it directly.  You could check the policies of PayPal or Skrill and see if they will accept it and VERIFY your account.  If  so, you could set up an account with one of these services and use that as your payment method.

You can call billing to find out

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277
The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket

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