I cashed out on Monday (14/03/11) and the order says 'closed' but hasn't been credited to Paypal?

[Anabella Llewellyn]

I cashed out on Monday using LindeX for the first time.  I've searched the forums and am aware that it can take up to 5 days for LL to process it.  The only worrying thing is that people still waiting for Paypal to be credited have transactions shown as 'In Progress' in their transactions history. My Market Sell order is apparently closed & filled (has been since Tuesday) but Paypal still hasn't been credited.  Has this happened to anyone else?  Should I be concerned?

Thanks :)

Anabella

[Peewee Musytari]

Its not clear from your post if you have done both parts of the process.

First you sell you lindens for USD, these go to your USD balance on your SL account & can be seen both in Account History & on Account Summary.

After that click the link next to your USD balance on Account Summary, called Process Credit, this is where you transfer the funds to your paypal & can take a few days to arrive (even up to 10 days when its being particulary slow).

[Anabella Llewellyn]

It says:

Funds available for credit processing: USD 0.00

In my transaction history: (blanked out for security, but can promise it's more than 0.00 dollars worth)

(closed in the past 30 days)
Order Id    22933475

Order Type  Market Sell

Quantity Ordered ---

Quantity Filled ----

Limit Rate 

Time Opened 2011-03-14 12:48:16

Time Closed 2011-03-14 12:48:16

Closure Method      Fill

Gross US$/Net US$: ----

I used Paypal as the option to process the credit after selling my Lindens. Does this mean it will credit Paypal directly? I know XStreet used to credit USD which would then be sent to Paypal, but this whole Lindex thing has really got me confused. I went with LL because I thought they wouldn't cause too much hassle... Hope this makes sense.

Thanks,

Anabella

[Peewee Musytari]

When you click Process Credit it takes you to a page where you click on "PayPal" in the options at the bottom and it moves on to a page where you fill in your paypal details.

 

So you have had confirmation that your lindens have sold, but the USD have not showed up in your History, or you have already processed them and are just waiting for them to reach your paypal account?

[Anabella Llewellyn]

I have input my details on the Paypal page, confirmed the transaction and received an email saying the Lindens had sold. Does it usually take a while to get to Paypal even if the order has been processed/appears as 'Closed'?

[Peewee Musytari]

In that case you need to contact support. If you are premium speak to LiveChat (if not submit a ticket). If you are in a country with one of the free numbers to call Billing I would try that first:

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

 

Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers

 

* France: 0805.101.490

* Germany: 0800.664.5510

* Japan: 0066.33.132.830

* Portugal: 800.814.450

* Spain: 800.300.560

* UK: 0800.048.4646

* Support is in English Only

 

[Anabella Llewellyn]

Thanks very much, I'll give that a try. Fingers crossed!

[Peewee Musytari]

YVW - The good news is that you won`t lose your money, it can always be tracked down even if it took a wrong path somewhere.

[Anabella Llewellyn]

They say it's complete on their end, but not complete on Paypal's end. Guess it's just a case of wait til Friday, then call Paypal and hopefully that'll sort it.

[Peewee Musytari]

Woots!!

[Kammo Viper]

My transaction was on March 15th and PayPal balance is still $0

[Peewee Musytari]

@ Kammo, That is too long, did you "Process Credit" from your SL account or just sell your $L?

 

If you did both things then make a free call to billing number shown above.