Me hackearon la cuenta, que puedo hacer?

[Annarosa Pralou]

Tengo un problema, me hackaron la cuenta , no se como pero cuando hoy logee a second life tenia reportes  de varios grupos y personas por enviar spam toxico cuando ni siquiera me habia conectado. Tengo temor de ser denunciada, sin embargo yo no hice nada, que puedo hacer, ya he cambiado la contraseña y el mail sin embargo volvio a pasar una vez mas , envie tambien un reporte a linden lab , y borre todos los grupos que tenia , que mas puedo hacer? no quiero q me borren la cuenta. alguien sabe?

[Cllaudiiaa]

infelizmente, nada... eles vão te acusar como fizeram comigo!!! 

[Cllaudiiaa]

PARA QUE SERVE ESSE SUPORTE?

on ‎08-22-2015 06:44 PM

UMA SEMANA PEDINDO, IMPLORANDO, ME CALANDO PARA A LINDEN LAB ME ENROLAR E ME ACUSAR DO QUE NÃO ACONTECEU? É ASSIM QUE TRATAM ASSINANTES? ENTREI NESSA PORCARIA EM UM NOTEBOOK NOVINHO. TINHA ACABADO DE COMPRAR E SÓ USEI O SECOND LIFE NELE E ESTÃO TIRANDO O DELES DA RETA? ME HACKEARAM NO SECOND LIFE OU ALGUÉM QUIS INVENTAR ESSA HISTORINHA E ESTÃO ME FAZENDO DE IDIOTA!!! Case: 02184285 Avatar: (EU) Resident Type: Account on Hold Status: Waiting for Customer Acceptance Hello, Thank you for contacting us. We have reviewed the case and determined that your computer may be infected with a Trojan/Virus or Keylogger. This is a serious infection that can compromise the security of your entire computer, including your Second Life account. Please take the following steps: *Run a full computer scan for malicious software *Fully remove (uninstall) Second Life from your computer, and download a clean version from our website *Change your password on any and all email accounts and software used in the last week. Be sure to use a different password for each, and do not re-use any passwords you used before. Please let us know when you have completed the above by reopening this case, or submit a new one. For security purposes we may require you to verify your account information before we can reactivate your account. Any unauthorized Linden purchases will be refunded to your payment information on file. Please note that while we will attempt to recover any Lindens taken from your account at the time of compromise, Linden recovery is not guaranteed as often Lindens are not recoverable. If you continue to have issues accessing your account or have trouble completing the above, please reply to this case. Regards, (FULANDO LINDEN)

[Cllaudiiaa]

Case: 02184285 Avatar: (EU) Resident Type: Account on Hold Status: Waiting for Customer Acceptance Hello, Thank you for contacting us. We have reviewed the case and determined that your computer may be infected with a Trojan/Virus or Keylogger. This is a serious infection that can compromise the security of your entire computer, including your Second Life account. Please take the following steps: *Run a full computer scan for malicious software *Fully remove (uninstall) Second Life from your computer, and download a clean version from our website *Change your password on any and all email accounts and software used in the last week. Be sure to use a different password for each, and do not re-use any passwords you used before. Please let us know when you have completed the above by reopening this case, or submit a new one. For security purposes we may require you to verify your account information before we can reactivate your account. Any unauthorized Linden purchases will be refunded to your payment information on file. Please note that while we will attempt to recover any Lindens taken from your account at the time of compromise, Linden recovery is not guaranteed as often Lindens are not recoverable. If you continue to have issues accessing your account or have trouble completing the above, please reply to this case. Regards, (FULANDO LINDEN)

[Damian Zhaoying]

Revisa los objetos que tienes vestidos o rezeados in world, probablemente alguno de ellos sea el que envia el spam.

Eventualmente, haz un escaneo de tu pc en busca de programas no deseados (uno de los programas que podrias usar es MalwareBytes).

 

SaludOS/2