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firestorm beta 4.7.1 login issues


NiveaJade
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Here's the advice from the Firestorm help wiki :

 

Check the SLPlugin file

  • Relog Firestorm and open the Search window
  • Go to your computer processes and look for “slplugin.exe”
    • For Windows users, go to Task Manager → Processes Tab
    • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
    • For Linux users, go to Command Terminal, and type “ps aux”
    • You may see four instances of the slplugin running (that is normal behavior)
    • If you do not see any instances of slplugin running, that is the cause of media failing
  • If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls)
  • Relog and attempt video playback again
  • If it works, you will need to stop your firewall/virus protection from blocking the slplugin file by granting it appropriate permissions in your firewall/virus protection software
  • NOTE: If you have several viewers installed, you will have to allow to each one access through your firewall, as well as to SLPlugin for each one.
  • If all of the above does not resolve the issue, you can try downloading the latest SL Viewer and replacing your Firestorm slplugin file with the one from there.

If that does not work, I suggest posting your question in the in-world Firestorm support group.  You'll probably need to log in with the SL viewer to do that.

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Here's the advice from the Firestorm help wiki :

 

Check the SLPlugin file

  • Relog Firestorm and open the Search window
  • Go to your computer processes and look for “slplugin.exe”
    • For Windows users, go to Task Manager → Processes Tab
    • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
    • For Linux users, go to Command Terminal, and type “ps aux”
    • You may see four instances of the slplugin running (that is normal behavior)
    • If you do not see any instances of slplugin running, that is the cause of media failing
  • If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls)
  • Relog and attempt video playback again
  • If it works, you will need to stop your firewall/virus protection from blocking the slplugin file by granting it appropriate permissions in your firewall/virus protection software
  • NOTE: If you have several viewers installed, you will have to allow to each one access through your firewall, as well as to SLPlugin for each one.
  • If all of the above does not resolve the issue, you can try downloading the latest SL Viewer and replacing your Firestorm slplugin file with the one from there.

If that does not work, I suggest posting your question in the in-world Firestorm support group.  You'll probably need to log in with the SL viewer to do that.

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