Help, I just bought a new Alienware computer with a Nividia Geforce GTX 965M graphics card

[Alwin Alcott]

what is the message? crashed or logged out?

is your connection ok?...stable?.... wifi?

your graphics is not exactly a high end but should be able to run sl.

 

give some more information and you could get some advise

[Alwin Alcott]

what is the message? crashed or logged out?

is your connection ok?...stable?.... wifi?

your graphics is not exactly a high end but should be able to run sl.

 

give some more information and you could get some advise

[LoneShew0lf]

As my message says.... I keep crashing. Yes my connection is ok and always has been with my old laptop and other computers up until I bought this computer

[Alwin Alcott]

please as asked add your systeminfo, and try wired to see if it's the wifi. Please add info to your post, it's a forum not chat.

[LoneShew0lf]

Windows 10 Home

Processor Intel® Core i5-4210H CPU @ 2.90GHz

Ram 16.0 GB

System Type 64 bit

 

I'm well aware this is not a "chat", I'm trying to get back into sl

 

[Nalates Urriah]

When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

It also helps to know if you are using a laptop or a desktop and a wired or wireless connection between the computer and gateway and/or between the gateway and ISP. T-Mobile and other ISP’s use a wireless system to connect to you.

Without information all we can do is guess. That means you have to try all our bad guesses and eliminate them one by one. This is easier for all of us, if you give us good information to start with.

I suggest you get Open Hardware Monitor (free) and see what the computer is doing. You may find that it is over heating.

You can also get System Explorer (free) and watch to see what is happening with memory use while the viewer is running.

You can  open the viewer log after a crash and see what it reported as the problem, if you are lucky. The logs are in: 

Win 7 & 8: C:\Users\[Win_Login_ID]\AppData\Roaming\SecondLife\logs\