Booj Kegel Posted July 29, 2015 Share Posted July 29, 2015 I just uploaded a new banner and thumbnail image for my marketplace store, and neither will load as intended. They both just end up having a black box over where the text should be placed. This is what the banner should look like, for example:Then this is what it shows up as on marketplace: https://marketplace.secondlife.com/stores/104695Has anyone had a similar experience or could anyone offer me any help in resolving this? Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 29, 2015 Share Posted July 29, 2015 Looks good to me on the store page. Are you still seeing the black box or have you posted a lower-res image that works around the problem? Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 This is what I'm still seeing. Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 And I forgot to mention that it is doing this regardless of the browser that I use. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 30, 2015 Share Posted July 30, 2015 Then I'd say it's time to check you have the latest video drivers, double check .. gosh .. stuff that doesn't seem related. And yeah, reboot after a full power off. That's just a totally unusual and (to me at least) never before seen visual effect. I'm baffled. Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 My video driver is up to date, and I just did a total restart, hoping that would do it, and still no... Update: I tried on my phone too with the same result. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 30, 2015 Share Posted July 30, 2015 I just knew you were gonna say that .... Try saving to a different file format, color depth .. change something basement-level basic about the image and try again. If all else fails, send me a private message through here and I'll give you my email address to send me a copy. Maybe I can pull it apart and figure out what's up. But chances are good that it's something really blatantly obvious (like trying to use a GIF .. I don't think those work). Keep us posted. Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 I updated above. I will try to change the images a bit and update in a bit. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 30, 2015 Share Posted July 30, 2015 Here's what I see: Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 What brower and OS are you using? Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 30, 2015 Share Posted July 30, 2015 You're gonna laugh but ... Win XP SP3 and Chrome. Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 Maybe if someone else is looking at this, they can tell me what they see when they look at my store. Darrius, I am on Mac OSX Yosemite 10.10.4 and Chrome. Im pretty sure that isnt the problem now, though anyway. I'll take you up on that offer of help. I'll send you my files - if you have a few seconds to check them out? I re-updated and re-uploaded them with the same results. So, I'm stumped. Link to comment Share on other sites More sharing options...
Booj Kegel Posted July 30, 2015 Author Share Posted July 30, 2015 Darrius and I have found a solution by saving the files as 24-bit .png instead of 32-bit- and selecting to delete the images from marketplace, hitting save, and uploading the new images in their place. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted July 30, 2015 Share Posted July 30, 2015 Now we just need to find someone that knows Photoshop well enough to explain where the proper knobs are. (I used my old old OLD graphics program to strip the Mask Layer from the image files.) Any volunteers willing to repeat for prosperity's sake how to go about the process properly? Link to comment Share on other sites More sharing options...
Freya Mokusei Posted July 30, 2015 Share Posted July 30, 2015 I'm not certain why you were saving this as a PNG at all? I mean I just saw Darrius ask for someone who knows Photoshop, and I appear. I usually avoid the Merchants forum. Marketplace auto-converts to a JPG (JPG is still considered substantially more web-friendly than PNG), so just save it as that and you're fine. It's either the conversion process or your local machine's handling of PNG-alpha that's causing this, without a clean copy of the original image it's not possible to say which. Sorry if I've missed some important info, I read pretty fast. For reference I see the banner image okay, at time of posting. I'm using a derivative of Chromium on Windows 7 64-bit. Photoshop's format setting can be found in Save As (Ctrl+Shift+S), while PNG/JPG settings are shown after clicking Save to a new file. Link to comment Share on other sites More sharing options...
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