Help...my IM's are not being sent to my email

[Pia Panthar]

Hi....for some reason, all of a sudden, my IM's are not being sent to my email.  I reset the contact information on the sl website and I'm still not getting them.   Any suggestions are appreciated.

 

Thank you

:)

[Dante Tucker]

There is a checkbox for this in the client preferences. Make sure it is checked.

[Ian Undercroft]

It may well be that your own mail server is, or has started, detecting SL generated messages as spam. If so you'll find them in your spam folder when you access your mailbox via the web. Most of my SL generated messages are detected as spam by my mail server. 

[Quinn Morani]

This happened to me last week, too. Somehow I managed to turn of the "send IMs to email" option in my viewer preferences. I have no idea how it happened since I don't even remember being on that tab in preferences recently. I had to go searching to even find the option to re-enable it, but once I did, all works fine again.

[Robert Galland]

I have noticed this happening of late as well and have had to put a ntoe in my profile asking customers to send me notecards.  I have been having to switch between Viewer 1.23 and Viewer 2 of late and noticed that this started happening then.  I would be interested to hear if other's are having the same experience.  It may be a coincidence and unrelated.

I keep checking the communication tab in preferences to see that the box is checked.

[Rolig Loon]

Be sure that you have checked the box that says "Send IM to E-mail" in the Communication tab in Preferences (CTRL-P). If it got unchecked for some reason, IMs won't be forwarded.

Another possibility is that your messages are capped. From the Knowledge Base: 

Maximum number of offline messages (involving IMs, inventory offers, group notices and group invitations) received before messages get capped is 25.

• Senders can't know whether their messages were capped or not.