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BelleJour Shinn

"Account on hold due for administrative purposes" ?

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She has to open a ticket on the support page and ask for the account to be activated. She will probably be asked to answer some security questions about her account and to reset her password.

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She has to open a ticket on the support page and ask for the account to be activated. She will probably be asked to answer some security questions about her account and to reset her password.

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Have her check her spam folder, sometime IM's end up there.  Have her make sure her payment info is up to date and hasn't expired.  Also she should check if her last due tier payment went through, and if it didn't she should pay it immediately.

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