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I'm told I need to download the new Viewer but when I try to install I get an error message.


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What exactly does the error message say? Are you using Windows? Mac OS? We'll need to know more if we're going to help. Come back to your question and edit it (via "Options" over there on the right) to give us more information. Tell us what steps you took to install the viewer and at which step you got the error message.

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