No response from the shop owner.

[KALYNDA33]

my purchases were made at THE SHOPS all online. I put a copy of my account handling record, it appears that received a part of the purchases and then immediately stopped. Besides being charged duplicate, If the Owner of this store continue to ignore me, I will have lost my ten thousand lindens? So consumers are unprotected people with bad intentions?

[Freya Mokusei]

Continuation of:

http://community.secondlife.com/t5/Abuse-and-Griefing/THE-STORE-THE-SHOPS-NOT-DELIVERED-ITEMS-PURCHASED/qaq-p/2898557

You should Edit your question to provide updates to your question, or use the Permalink feature to reply to Answers provided to you.

You're correct that consumers are unprotected in Second Life. Second Life operates on a Buyer Beware policy, so it is your duty as a consumer to investigate prior to purchase. Lost L$ is gone forever, as no-one is obligated to provide customer service or refunds.

[valerie Inshan]

Despite the fact this is against the community guidelines to explicitly name stores or people here, I am going to reply to this. The store you are talking about is a well established and very reliable one. The owners, however, also have a real life and may not login everyday and be available 7 days a week and 24/24. 

I've been shopping there myself and never had to complain. I admit their shopping HUD system might be a little confusing at the beginning. Maybe you were charged twice because you misused it. 

I would suggest you take a look at The Shops' FAQ (the rest of their website is under construction). You may find useful tips here.

http://www.theshopsinsl.com/faq/

Their FB page is here : https://www.facebook.com/theshopsinsl

Don't be too prompt to judge the merchant. I highly doubt such a store would be as appreciated and successful if the owners' intention was to rip off their clients. 

Be a little patient and send a notecard again in a couple of days if you still don't have a reply.