Viewer wont open. White screen

[phoenixfire15]

I have just downloaded SL for the first time. Viewer wont open. It's just a white screen and I have to press CTR ALT DEL to close it.  Tried re-installing but nothing.  It's not an old computer.  Was looking forward to starting the game. Lucky I didn't pay yet or I would have been more disapointed.  Can anyone help?

[KarenMichelle Lane]

So we can help your further, please update your question with the following information as follows: Select the Options drop-down menu to the right of your question and select Edit Question.

1) The make and model of your PC or Laptop

2) Your Operating System

3) The make and model of your computer's Graphics Card or Subsystem.

4) The Speed and quality of your ISP.

5) [Optional] A bag of Chocolate for the SL Answers Volunteers

[Feliciana Zabaleta]

If you can share the type of computer, graphics card and your connection type and speed, it would help us a bunch to help resolve your question and to get you up and running smoothly.

And I second the bag of chocolates for the volunteers

Best wishes

Felicia