Vladi Hazelnut Posted March 3, 2011 Share Posted March 3, 2011 Is there any way to see who rates your product if they don't leave a message? I have ratings from 5 stars to 3 stars to one star. I would really like to contact those that gave it a lower rating to see what they didn't like or possibly offer a refund. I really wish they would have left a reason. Its hard to improve your prduct with no feedback. Link to comment Share on other sites More sharing options...
Medhue Simoni Posted March 4, 2011 Share Posted March 4, 2011 The ratings with no comment are ratings gotten from the old Xstreet site. Making people leave a comment creates a situation where you will essentially get alot less ratings. On Xstreet, I got ratings daily, on a number of products. Now, it is rare, because they have to leave a comment. When I do get a rating now, it is a customer that had a delivery problem and they gave me a 1 because of it, even tho I resent the product. Be careful what you wish for. You can easily create a list of all the people that buy a certain product and then send out a survey to them. That will give you more feedback than some1 who is cranky, lol. Link to comment Share on other sites More sharing options...
Knowl Paine Posted March 4, 2011 Share Posted March 4, 2011 You could try to review your transaction history to see if you can match items with customers. Not sure what the rules are for offering a point program or incentives to join a store's group. That way you could communicate and interact with your customers. The Market Place doesn't seem to initiate an (or the) reminder to rate previously purchased products. I don't shop a lot but very few of the creators I have purchased from, sent a follow up IM to see if I was happy. Items not delivered is a serious problem. My transaction history looks just like your's. I purchased objects with names, not numbers and letters. I have no idea what is what and what was not delivered. A market place tip is to buy one item, wait for it to be delivered, rez proof of the item, repeat. Link to comment Share on other sites More sharing options...
Vladi Hazelnut Posted March 4, 2011 Author Share Posted March 4, 2011 Well that would mean I would have to IM hundred of people to find out the few that gave low ratings, or even bothered to rate a product at all. And out of all my sales I have only had one faild delivery and that was in august of 09 I think. Link to comment Share on other sites More sharing options...
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