Jump to content
Sign in to follow this  
Pamela Galli

Review notifications failing

Recommended Posts

This keeps happening. I am not getting all review notifications. This is very bad because I like to thank those who take the time to leave nice reviews, and I want to flag those that give one star because, for example, they thought the house was fully furnished even tho the listing says 'NO FURNITURE IS INCLUDED". 

I will make a JIRA and post the link here.  

Share this post


Link to post
Share on other sites

I have noticed this, but only a couple of times. The same goes for sales notifications - there has been the occasional day where they're many hours late, or don't show up at all. Could it be excessive load or downtime on a mail server?

Thankfully CasperVend keeps track of sales, so that's not a big deal.

Share this post


Link to post
Share on other sites


IvanBenjammin wrote:

Could it be excessive load or downtime on a mail server?

Doubtful, it is a problem that has existed the entire time the MP has existed. Even after they said they'd already fixed this issue, it has remained. The reliability of "review has been left" messages is nearly non-existant for some people, and hit or miss for most of the others-from speaking with other merchants that is(and reading these forums, among others, when it happens).

The entire review notifcation system is about as reliable as the review system itself, lol.

Sales notifications I ahve had a few misses, but most of those go through just fine. Review messages, for me, are nearly non-existant. 

Share this post


Link to post
Share on other sites

Hello.

I did have billing information on file, but I had to get a new card.

Now, for several months now, I've been trying to update my information & I keep getting a temporary error message. 

TEMPORARY?? It's been several moths.

I'm a land owner & this complicates things. 

How do I get it so my information is accepted?

Share this post


Link to post
Share on other sites

This happened to me a few times as well Pamela, I dont know exactly how many but a few time si got a customer comment telling me they had review, i checked and they did, and never got a mail, please let me know the JIRa you open so I vote.

I opened two JIRAS myself today, one for the well known bug that today is one year old, where the people who purchases as GIFT in MP cant leave any review, not the buyer, not the reciver, and another one with the same years old problem, freebies in MP, please vote as well if you feel affected by this as well!

https://jira.secondlife.com/browse/BUG-8275

https://jira.secondlife.com/browse/BUG-8276

 

Share this post


Link to post
Share on other sites

Aargh. This is still happening. I didn't get email notices for several low-score reviews in the last few weeks, and this means I didn't get a chance to address the issues for my customers.

(Please don't leave customer service notes in a review. IM us in-world instead. Apparently we'll never see your request/feedback.)

Sorry to necro post but I needed to vent. As a Marketplace-only merchant, this is very frustrating to me. :matte-motes-angry:

Share this post


Link to post
Share on other sites

This was fixed for a while, now I see I am getting reviews without email notifications again. 

I think it is so rude for someone to take the time to write a wonderful review, and not receive a thank you! LL is making me seem like one of these rude ppl.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...