how do i safe install the viewer?

[Missnicety1]

I'm not that technical, so  can anyone please tell me how to safely install the normal viewer?  I have been unable to download any updates and was told to do a safe install?

 

[Lindal Kidd]

Not a "safe" install, but a CLEAN install.  This involves manually removing all traces of the current viewer before installing a new version.  Here are the directions:  http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

As for downloading updates, try here: https://secondlife.com/support/downloads/