Can't enter billing information

[Starshine Oberts]

I'm trying to enter billing information so I can upgrade to premium. I go to Account - Billing Information, then click the Delete and Update Credit Card Info button, then I get the popup that says my info will be deleted, then I get a thing from Yahoo saying the requested page could not be found.

Is this something LL knows about and is working on? Or is there another way to give them my info? I tried filing a ticket about the broken link but none of the categories looked right.

[Peewee Musytari]

Are you outside of the US? If so, new policy is that you need to actually use billing info to get it onto you account and not just enter it. So buying the minimum amount of Lindens will do it. Having said tha,t I would have thought that upgrading to premium would also do it because you would be using the info for that too.

When you try to upgrade your account, does it tell you that you have to enter billing info first? If so, I would call the Toll Free billing number, because it is silly to have to buy Lindens so that you can buy an upgrade.

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

    * France: 0805.101.490
    * Germany: 0800.664.5510
    * Japan: 0066.33.132.830
    * Portugal: 800.814.450
    * Spain: 800.300.560
    * UK: 0800.048.4646
    * Support is in English Only

[Starshine Oberts]

Hi, Peewee. I'm in the United States.

Thanks for the phone number, looks like it'll come in handy.

My av is only a couple of days old, would that have anything to do with it?

[Peewee Musytari]

Lots of people go Premium from day 1 so that shouldn`t be a factor, I would definately call the free number when you want to give them money LL are very nice to you hehe

[Starshine Oberts]

Thanks for all your help. I've worked around it by using PayPal, and I have a ticket in telling them the link is broken.

[Tuesday Biscuit]

The same thing happened to me.  I'm also in the US.  I also opened a ticket, but they "couldn't reproduce the problem."

I asked them whether other people were able to enter their info, and they told me it was definitely working for other people.

I too used PayPal.  I didn't want to, but who knows how long I would have waited?