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[Suella Ember 59]

I assume that process simply works on the basis of the date of birth you enter at sign up. If you are entering a DoB that makes you 16+ then it should work?

Are you sure you are entering your date of birth correctly?

[Suella Ember 59]

I assume that process simply works on the basis of the date of birth you enter at sign up. If you are entering a DoB that makes you 16+ then it should work?

Are you sure you are entering your date of birth correctly?

[Brooke Janus 0]

yes the date is 16+, i've even tried using a different older year lol and still giving me the same message. doesn't make sense

[Cinnamon Lohner 960]

Try a different browser or try clearing cookies and cache of the one you are using.  See if that helps.

--Cinn

[Brooke Janus 0]

thank you cinnamon for you help, i did as you said and switched browsers and it worked this time. thanks alot