Jump to content
Sign in to follow this  
Fusionbolt2000

Can't change email

Recommended Posts

It says that it is the incorrect password, but it is my correct SL password, I can no longer acess my old email adress and wont be able to do so for a while, what to do?

Share this post


Link to post
Share on other sites

Are you sure, that you are using exactly the same password, as when you log into this forum or log into world?

Share this post


Link to post
Share on other sites

LL has been inconsistent in their handling of passwords across their various properties. If your log-in password is longer than 16 characters, some pages will ignore the excess. The viewer and some web log-ins allow non alphanumeric password characters, the Contact Information page does not. Make sure your password is 16 characters or less, all of them alphanumeric. You can change it on the Change Password page, then try changing your e-mail address.

If your current password meets the criteria I've described, I'm afraid I've no explanation for your inability to use it to change your e-mail address.

Good luck!

ETA: I think I got this slightly wrong. To be universally accepted, passwords must be 6-16 characters in length, and may not contain spaces. It may be okay to use special characters, I'm not sure. Still, I'd avoid them. Here's the JIRA bug report I started a few days ago, relating to this issue. See Whirly Fizzle's explanation...

https://jira.secondlife.com/browse/BUG-7631?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...