Jump to content
  • 0
Sign in to follow this  
Guest

Cannot install SL2 Viewers after update. help?

Question

  • 0

Whitetalon.Jurassic wrote:

I logged into SL today, and saw the update to Viewer 2.3. I tried to run the update, but the installation failed when attempting to extract one of the files. I had the option to retry, abort, or ignore. Retry did nothing, Abort ended the install with a failure, and ignore just left me ignoring a string of some 20 to 30 files that failed to load. Now, not only can I not install ANY of the versions of the SL2 viewer, but the one I did have which ran will not start. It crashes before it even starts.I uninstalled and deleated my SL folder, but now none of the SL Viewers will finish the install process. Not even the version that I was running fine with before.

First, you should download the viewer install file to your computer and not run it from the web.  Once you have the download exe on your computer, you should be able to install it.  But because of the failed install, you may need to go into your Remove Programs and actually do a proper uninstall first.

--Cinn

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Whitetalon.Jurassic wrote:

I logged into SL today, and saw the update to Viewer 2.3. I tried to run the update, but the installation failed when attempting to extract one of the files. I had the option to retry, abort, or ignore. Retry did nothing, Abort ended the install with a failure, and ignore just left me ignoring a string of some 20 to 30 files that failed to load. Now, not only can I not install ANY of the versions of the SL2 viewer, but the one I did have which ran will not start. It crashes before it even starts.I uninstalled and deleated my SL folder, but now none of the SL Viewers will finish the install process. Not even the version that I was running fine with before.

First, you should download the viewer install file to your computer and not run it from the web.  Once you have the download exe on your computer, you should be able to install it.  But because of the failed install, you may need to go into your Remove Programs and actually do a proper uninstall first.

--Cinn

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...