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Ayana Auer

Second Life gives me an error message that says "Verifying Protocol Version," or "Cannot resolve domain name," or "Cannot find server"

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This problem usually takes the form of:

When I log into Second Life...

  • ... it gets to Verifying Protocol Version and stops.
  • ... it says it Cannot resolve domain name.
  • ... it says it Cannot find server someservername.lindenlab.com.

This error usually means that Second Life's network connection is  completely blocked by your computer or your local network setup. In the  vast majority of cases, this means that a firewall (such as your  router), firewall software, or internet security software is blocking  Second Life's network access. (Firewalls and internet security software  frequently block most network uses that are not web browsers, instant  messengers, etc.)

If you're running a firewall or firewall/internet security  software, you may have to reconfigure or disable it to use Second Life.

If you're using wireless networking, you may need to use a wired connection.

If you're on a business or university internet connection, you  may need to contact your network administrator to verify that you can  make non-web connections to the Internet. Specifically, you need to make  both UDP and TCP connections inbound and outbound, on network ports 443 and 12020 to 13050 (inclusive). If your network cannot provide the proper connection, you may be unable to connect to Second Life.

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This problem usually takes the form of:

When I log into Second Life...

  • ... it gets to Verifying Protocol Version and stops.
  • ... it says it Cannot resolve domain name.
  • ... it says it Cannot find server someservername.lindenlab.com.

This error usually means that Second Life's network connection is  completely blocked by your computer or your local network setup. In the  vast majority of cases, this means that a firewall (such as your  router), firewall software, or internet security software is blocking  Second Life's network access. (Firewalls and internet security software  frequently block most network uses that are not web browsers, instant  messengers, etc.)

If you're running a firewall or firewall/internet security  software, you may have to reconfigure or disable it to use Second Life.

If you're using wireless networking, you may need to use a wired connection.

If you're on a business or university internet connection, you  may need to contact your network administrator to verify that you can  make non-web connections to the Internet. Specifically, you need to make  both UDP and TCP connections inbound and outbound, on network ports 443 and 12020 to 13050 (inclusive). If your network cannot provide the proper connection, you may be unable to connect to Second Life.

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