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IM stopped going to email suddenly

Tiare Kanno
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Tiare Kanno

Tiare Kanno

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I have always had IM go to email when offline with no problem. They stopped so  I reentered my password under account and checked box to send IM to email  and all is good. When I go to preferences the box that you check to have IM sent to email is blacked out. I cannot check this box in preferences anymore like I had before.  My question is what is making the box in preferences that you check to send IM to email blacked out? Is there a setting somewhere that I need to change to  make this box active again?  Thanks

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